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Turnaround & Operational Management

We start by diagnosing what is holding performance back: market position and RevPAR against the competitive set, the revenue and cost structure, the organisation, operating standards and the quality of reporting. We then set a recovery plan with priorities, ownership, deadlines and the measures that will show whether performance is genuinely improving.

The mandate can end at recommendations, or extend to implementing them and taking interim operational responsibility. This is operational turnaround — improving how a trading hotel performs — not a formal insolvency or restructuring proceeding. The owner gets a clear view of progress and of the decisions that need their involvement.

Advisory method

From diagnosis to sustained performance.

We first establish what is holding the hotel back. We then set the priorities and responsibilities and, where the mandate requires it, support implementation in the operation.

01

Diagnosis

We examine market position, revenue, costs, organisation, operating standards and reporting quality.

02

Recovery plan

We define actions, responsibilities, timing and measures that show whether performance is improving.

03

Implementation

We support the team in delivering the plan and, where required, HPMG assumes interim operational responsibility.

04

Stabilisation

We measure progress, establish a practical operating rhythm and prepare the hotel for the period after our mandate.

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